Program Manager - Electronics Manufacturing | Phoenix, AZ | $81,000 - $100,000/year

Job Title: Program Manager

Location: Phoenix, AZ (On-site)
Experience Level: Associate
Experience Required: 3+ Years
Education Level: Bachelor’s Degree
Industry: Electrical/Electronic Manufacturing
Compensation: $81,000 - $100,000 per year
Relocation Assistance: No
Visa Sponsorship: No

Job Description

The Program Manager is responsible for executing customer strategies across multiple programs or products, from new product introduction (NPI) to volume production. The role involves ensuring customer satisfaction, fostering profitable relationships, driving sales growth, and leading customer focus teams to meet or exceed commitments.

This position requires a background in Electronics Manufacturing Services (EMS) or Contract Manufacturing (CM), with a strong understanding of the production lifecycle, customer relationships, and business operations.

Key Responsibilities

Customer Management

• Serve as the primary point of contact for customers.

• Maintain and strengthen customer relationships.

• Resolve customer issues and ensure high satisfaction levels.

• Monitor customer product knowledge, market trends, and competition.

Project Leadership

• Lead customer focus teams (CFT), prioritizing and monitoring activities.

• Execute NPI processes, including pricing, ECO prioritization, and resource allocation.

• Oversee demand management, forecasting, and delivery schedules.

Financial & Contract Management

• Manage recurring pricing activities and cost reduction obligations.

• Ensure adherence to contractual terms, including flexibility allowances, warranty terms, and inventory recovery.

• Monitor and drive financial performance, including gross margin and cost variance alignment.

Operational Excellence

• Ensure the achievement of key performance indicators (KPIs), including on-time delivery and quality metrics.

• Conduct monthly program reviews and manage business reviews (EBR/QBR).

• Identify and implement process improvements to reduce costs and enhance efficiency.

Continuous Improvement & Problem-Solving

• Utilize tools like root cause analysis, 8D, and 5 Why’s for problem-solving.

• Promote lean practices and DFx methodologies (Design for Manufacturing/Test/BOM).

Qualifications

Must-Have Skills

• Bachelor’s degree in Engineering or Business.

• Experience in EMS or CM environments.

• Proficiency in Microsoft Office and conferencing tools.

• Proven ability to manage global business operations.

• Strong customer service, communication, and leadership skills.

Additional Skills

• Solid financial understanding and risk analysis capabilities.

• Proficiency in continuous improvement tools and methodologies.

• Experience with supply chain strategy and inventory management.

• Effective negotiation, problem-solving, and organizational skills.

• Enthusiastic communicator with multi-cultural experience.

Key Metrics & Tools

• Operational KPIs: On-time delivery, inventory turns, DPPM/DPU/DPMO, COPQ.

• Tools: Root Cause Analysis, Risk/Liability Tool, ECO processes, S&OP.

Travel Requirements

• Up to 25% travel, including international trips.

This role offers an exciting opportunity to lead key programs, strengthen client relationships, and drive results within a dynamic electronics manufacturing environment.

Senior Project Manager – Chicago, IL – San Diego, Bakersfield or Stockton, CA – Phoenix, AZ - $120,000 - $190,000

Senior Project Manager – 5 Locations
Chicago, IL – San Diego, Bakersfield or Stockton, CA – Phoenix, AZ
$120,000 - $190,000
Full-Time, Permanent

Position: Senior Project Manager

We are a leading provider of mission-critical infrastructure delivery, with over 20 years of experience in technical project delivery. Our team has set the standard for building the critical power and cooling infrastructure that supports data centers.

Role Overview:

This position is responsible for the overall strategy of the project management team, overseeing multiple projects’ design, procurement, and construction, including cost, schedule, and quality control. The Senior Project Manager will manage all aspects of client projects, including sub-consultants, contractors, site management teams, design teams, contract administration, and construction accounting. The role also involves coordinating team bandwidth requirements with resource management and mentoring project management staff.

Key Responsibilities:

Client Management:

• Manage multiple clients, ensuring satisfaction throughout the project lifecycle.

• Build on established client accounts and identify future business opportunities.

• Keep clients informed about the process, deliverables, and necessary decisions during the project.

• Lead project teams to meet client expectations for deliverables and communication.

• Act as an escalation point for customer-facing issues and implement corrective actions.

Team Management:

• Set clear goals and expectations for all project management team members.

• Organize regular team meetings to monitor project progress, design, documentation, and construction status.

• Conduct regular owner’s status meetings and ensure proper staffing of key positions.

• Oversee team training (e.g., quality control, OSHA safety certifications).

Project Strategy:

• Maintain the project budget and provide accurate forecasts of costs.

• Lead decision-making processes and problem-solving efforts for project execution strategies.

• Coordinate and lead client meetings, preparing meeting minutes and tracking action items.

• Review and prepare scopes of work, schedule requirements, and manage subcontractors and change orders.

• Oversee project construction to ensure compliance with approved specifications, schedules, and budgets.

• Manage the master schedule, document delays, and ensure that safety and quality inspections are scheduled.

Staff Development:

• Select, coach, and develop staff by setting clear expectations and inspiring performance.

• Recognize achievements, provide feedback, and manage performance issues as necessary.

Qualifications:

Education:

• Minimum of a bachelor’s degree or equivalent experience.

Experience:

• 5-8 years of field and previous project management experience.

• 2-4 years of direct management experience with employees and subcontractors.

• Proven ability to lead teams through conflict resolution, motivation, and problem-solving.

Knowledge, Skills, and Abilities:

• Expertise in all aspects of project management.

• High-level understanding of construction techniques, including HVAC, electrical, low voltage systems, plumbing, framing, building envelope systems, and environmental issues.

• Advanced skills in cost estimating, project scheduling, and contract management.

• Proficiency in Microsoft Office Suite, Project Scheduling, and Adobe Acrobat; Timberline experience is a plus.

Preferred Qualifications:

• Master’s degree in Engineering or a related field.

• Professional certifications such as Project Management Institute (PMI) or Professional Engineer (PE).

Compensation: The annual salary for this role ranges from $120,000 to $185,000, depending on experience, skills, certifications, and geographic location. This position is also eligible for short-term and long-term incentives.

Physical Demands:

• Regular use of hands for manipulating objects or controls.

• Periodic standing, walking, bending, and reaching above the shoulders.

• Occasional lifting of up to 25 pounds.

• Regular computer-based work requiring periods of sitting, close vision, and the ability to adjust focus.

• Travel up to 80% for site visits, meetings, and client interactions.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.