ServiceNow Proposal & Solutions Specialist | Pre-Sales & RFP

ServiceNow Proposal & Solutions Specialist

Overview

Kaptius is seeking a skilled ServiceNow Proposal & Solutions Specialist to lead the development of compelling, high-quality client proposals. This role is critical in supporting pre-sales and business development efforts for organisations looking to implement or optimise ServiceNow platforms.

The successful candidate will combine strong writing ability, technical understanding of ServiceNow, and commercial awareness to produce winning responses to RFPs, RFIs, and Statements of Work (SOWs).

Key Responsibilities

• Own and lead the end-to-end creation of RFP, RFI, and SOW responses for ServiceNow engagements

• Translate complex client requirements into clear, persuasive, and structured proposal content

• Collaborate with ServiceNow architects, consultants, sales, and delivery teams to capture accurate technical solutions

• Articulate value propositions, implementation approaches, timelines, and pricing structures

• Ensure proposals align with Kaptius’ brand, tone, and quality standards

• Maintain and improve reusable proposal content, templates, and case studies

• Manage deadlines and coordinate inputs from multiple stakeholders

• Support bid strategy, win themes, and differentiators for competitive tenders

Required Skills & Experience

• Proven experience producing ServiceNow-focused proposals or pre-sales documentation

• Strong knowledge of ServiceNow modules (e.g. ITSM, ITOM, HRSD, CSM, SecOps, CMDB)

• Demonstrable experience responding to enterprise-level RFPs/RFIs

• Exceptional written communication and storytelling skills

• Ability to work with technical and non-technical stakeholders

• Strong attention to detail and quality control

• Commercial awareness of implementation delivery models and pricing structures

Desirable Experience

• Background in ServiceNow consulting, pre-sales, or solution architecture

• Experience within a ServiceNow Partner environment

• Familiarity with public sector or regulated industry tenders

• Proposal management or bid management certification

Why This Role Matters

This role sits at the heart of Kaptius’ growth strategy, directly influencing pipeline conversion and client trust by clearly communicating how Kaptius delivers value through ServiceNow solutions.

ServiceNow Developer (CMDB Expertise) | Hybrid Chandler, AZ | $90K–$130K

🧩 ServiceNow Developer / Engineer (CMDB Expertise)

📍 Location: Hybrid – Chandler, AZ (2–3 days onsite)
💼 Experience Level: Mid-Level (3+ years)
🏢 Industry: Information Technology / IT Services
🎓 Education: Bachelor’s degree preferred
🚫 Visa Sponsorship: Not available
🚚 Relocation: None
💰 Compensation: $90,000 – $130,000 base salary (or up to $85/hr for contract)
🕓 Employment Type: Full-Time or Contract-to-Hire

🌟 The Opportunity

An innovative and fast-growing ServiceNow Partner is seeking a skilled ServiceNow Developer or Engineer with deep CMDB expertise to help design and optimize enterprise-scale ServiceNow solutions.

You’ll play a key role in improving configuration management data accuracy, automating discovery, and integrating ITSM and ITOM processes — empowering organizations to enhance operational visibility and efficiency.

This is a hands-on technical role that blends development, architecture, and problem-solving. You’ll collaborate closely with senior architects, business analysts, and delivery leads on large-scale digital transformation projects.

🧭 Key Responsibilities

• Design, configure, and enhance ServiceNow solutions with a strong focus on CMDB, Discovery, and Service Mapping.

• Build and optimize CI classes, identification rules, and relationship models to ensure CMDB integrity.

• Integrate CMDB data with ITSM, ITOM, ITAM, and SAM modules to improve data accuracy and transparency.

• Develop and maintain automation scripts using JavaScript, Glide APIs, and Flow Designer.

• Configure and support MID Servers, integration protocols (REST, SOAP, JDBC), and Orchestration tools.

• Conduct data audits, reconciliations, and performance tuning for CMDB and related modules.

• Collaborate with business stakeholders to gather requirements, define technical designs, and deliver high-quality solutions.

• Support platform upgrades, patching, and enhancement initiatives.

• Participate in Agile ceremonies — sprint planning, reviews, and retrospectives.

🧠 Required Skills & Experience

✅ 3+ years of hands-on experience as a ServiceNow Developer or Engineer.
✅ Strong understanding of CMDB structure, CI relationships, and Discovery patterns.
✅ Proficiency with JavaScript, Glide APIs, Flow Designer, and overall ServiceNow configuration.
✅ Hands-on experience with one or more modules: ITSM, ITOM, ITAM, or SAM.
✅ Knowledge of Discovery, MID Server configuration, and integration protocols (REST, SOAP, JDBC, etc.).
✅ Strong documentation and technical design writing skills.

💡 Preferred Attributes

⭐ Experience working in tech startups or agile environments.
⭐ Exposure to offshore team collaboration.
⭐ Strong problem-solving mindset and ability to work autonomously.
⭐ Excellent communication and interpersonal skills with technical and non-technical stakeholders.

🚀 Why Join

• Be part of a fast-growing ServiceNow Partner with a collaborative, innovation-driven culture.

• Work directly with architects and delivery leads on enterprise-level ServiceNow projects.

• Hybrid flexibility — 2–3 days onsite in Chandler, AZ.

• Competitive compensation and comprehensive benefits.

• Immediate hire potential for the right fit after two interview rounds.

🧩 Screening Questions

1️⃣ Have you ever worked in a tech start-up or small team environment?
2️⃣ Have you collaborated with offshore teams in varying time zones?
3️⃣ Are you located near Chandler, AZ, and available onsite 2–3 days per week?

💎 Benefits

• Medical, Dental & Vision Insurance

• Life & Disability Coverage

• Retirement Plan

• Paid Time Off

• Equity Participation

• Hybrid / Work-from-Home Flexibility

🧩 Candidate Snapshot

• Experience: 3+ years of ServiceNow development/engineering

• Specialization: CMDB, Discovery, Integrations, ITSM/ITOM

• Tools & Skills: ServiceNow | JavaScript | Glide API | Flow Designer | MID Server | REST/SOAP/JDBC

• Travel: None

• Work Type: Full-Time or Contract-to-Hire

🌐 Ready to advance your ServiceNow career?
Join a high-growth environment where your technical expertise shapes enterprise ServiceNow ecosystems and drives digital innovation.

Business Development Executive | ServiceNow Partner | London (Hybrid) | SaaS Sales

Business Development Executive – ServiceNow Partner

Location: London - Hybrid
Salary: Competitive base + Commission / OTE
Employment: Full-time, Permanent

About the Company

Our client is a rapidly growing ServiceNow Partner delivering enterprise-level digital transformation solutions across a variety of sectors. They help organisations modernise workflows, improve service delivery, and unlock the full value of the ServiceNow platform.

Over the past two years, the company has grown by 137%, now employing more than 120 specialists across the UK and India. With a strong reputation for technical excellence and customer satisfaction, they are now investing in the expansion of their sales function to support further growth across the UK and Ireland.

The Role

We are seeking a driven and ambitious Business Development Executive to join the team and play a pivotal role in expanding new business opportunities. This is an exciting opportunity for someone with strong sales instincts and a genuine interest in the ServiceNow ecosystem to shape customer relationships from the ground up.

You will be responsible for initiating conversations with potential clients, understanding their business needs, and creating opportunities for the pre-sales and delivery teams to demonstrate the company’s ServiceNow capabilities. The role is suited to someone confident in building relationships, managing early-stage sales pipelines, and driving measurable growth.

Key Responsibilities

• Identify, engage, and qualify new business opportunities across the UK & Ireland.

• Drive the initial stages of the sales cycle, from prospecting and lead generation to setting up discovery meetings and demos.

• Work closely with pre-sales and solution architects to ensure customer needs are effectively captured and addressed.

• Develop and maintain a strong understanding of the ServiceNow platform and its business value.

• Nurture long-term relationships with prospects and maintain a healthy pipeline of opportunities.

• Collaborate with marketing and leadership teams to develop outreach campaigns and go-to-market strategies.

• Accurately manage and report sales activity, forecasts, and KPIs through CRM tools.

Skills & Experience

• Proven experience in a sales or business development role within technology, SaaS, or IT services (ServiceNow experience highly desirable).

• Strong ability to communicate technical and business value to senior stakeholders.

• Confident in managing outbound prospecting, lead qualification, and opportunity generation.

• Self-motivated, target-driven, and able to work autonomously in a fast-paced, scaling environment.

• Excellent communication, negotiation, and presentation skills.

• A collaborative mindset and the ability to build strong working relationships internally and externally.

What’s on Offer

• Competitive base salary + Commission / OTE

• Hybrid working model – remote with office and client visits required

• Opportunity to join a high-growth ServiceNow Partner with 137% workforce expansion in just two years

• Clear career progression with scope to move into senior sales or account management roles

• Supportive, innovative, and growth-focused company culture

Account Executive – ServiceNow | Remote (NYC, Boston, or Philadelphia) | $80K–$150K + Commission | OTE $200K+

💼 Account Executive – NYC, Boston, or Philadelphia

📍 Remote (must be able to service NYC, Boston, or Philadelphia metro areas)
📅 Full-time | Mid-level | Reports to VP of Sales

💰 Salary: $80,000 – $150,000 base + commission + bonus (OTE $200k+)
✨ Benefits: Medical, Dental, Vision, Life Insurance, Retirement, Equity, PTO, Work From Home

🚀 About the Role

We’re seeking a driven and dynamic Account Executive to join a fast-growing IT services organization. This is a newly opened role with significant growth potential, designed for a true hunter who thrives on building relationships and driving digital transformation.

You’ll be responsible for expanding the client base across the Northeast, focusing on Healthcare and SLED organizations, while leveraging your professional network in NYC, Boston, and Philadelphia.

🛡️ Key Responsibilities

• Own the client relationship – act as a trusted advisor and identify growth opportunities.

• Drive new business – prospect, nurture, and close net-new accounts.

• Partner strategically – collaborate with internal teams and ServiceNow account managers to deliver tailored solutions.

• Manage pipeline – use HubSpot CRM, LinkedIn Sales Navigator, and networking events to build a strong funnel.

• Execute the full sales cycle – from lead qualification through proposal, negotiation, and close.

• Represent the brand – attend client meetings, conferences, and industry events (travel up to 40%).

🎯 Required Qualifications

• 8+ years of enterprise sales experience, with a track record of exceeding targets.

• Experience selling ServiceNow solutions.

• Background selling into Healthcare or SLED sectors.

• Proficiency with HubSpot CRM and LinkedIn Sales Navigator.

• Strong communication skills – able to engage at C-level and executive level.

• US Citizen or Green Card holder only.

• Existing relationships in NYC, Boston, and Philadelphia markets.

• At least 3 years selling professional services.

• Established Midwest professional network.

✅ Nice-to-Have Skills

• Previous SDR experience.

• Knowledge of Value-Based Selling or Strategic Selling methodologies.

• Experience within the ServiceNow partner ecosystem.

• Bachelor’s degree or equivalent experience.

📌 Interview Process

1. Recruiter phone screen – 30 minutes

2. Hiring Manager round – 30 minutes

3. Culture round – 30 minutes

🌟 Why Join?

• Competitive pay & bonuses 💰 – Base + Commission + OTE > $200k.

• Growth opportunities 🚀 – advance your career within the ServiceNow ecosystem.

• Innovative team 💡 – work with a company that values creativity, diversity, and impact.

• Flexibility 🌍 – remote role with travel across the Northeast.

Account Executive – ServiceNow | Remote (Chicago-Based) | $80K–$140K + Commission | Midwest Sales

💼 Account Executive – Metro Chicago

📍 Remote (must be based in Chicago to service the Midwest region)
📅 Full-time | Mid-level | Reports to VP of Sales

💰 Salary: $80,000 – $140,000 base + commission + annual bonus (OTE $180k+)
✨ Benefits: Medical, Dental, Vision, Life Insurance, Retirement, Equity, PTO, Work From Home

🚀 About the Role

We’re seeking a driven and dynamic Account Executive to spearhead growth across the Chicago and Midwest market. This is a newly created position designed for a hunter who thrives on building relationships and driving digital transformation.

As a ServiceNow-focused Account Executive, you’ll be responsible for securing net-new accounts, expanding client partnerships, and collaborating closely with internal teams to deliver world-class IT service management solutions.

🛡️ Key Responsibilities

• Own client relationships – act as a trusted advisor while identifying opportunities for growth.

• Hunt for new business – drive revenue by prospecting and closing net-new logos.

• Strategize with partners – collaborate with ServiceNow account managers and internal teams to design winning go-to-market strategies.

• Pipeline management – actively prospect, nurture, and manage leads through HubSpot CRM, LinkedIn Sales Navigator, events, and networking.

• Full-cycle sales – from lead qualification through negotiation and closing.

• Build long-term trust – ensure client satisfaction and uncover new opportunities.

🎯 Required Qualifications

• 8+ years of enterprise sales experience, consistently exceeding quotas.

• Experience selling ServiceNow solutions.

• Background selling into Healthcare and SLED markets.

• Proficiency with HubSpot CRM and LinkedIn Sales Navigator.

• Strong hunter mentality – skilled at prospecting and winning new business.

• US Citizen or Green Card holder only.

• Existing relationships in the Midwest market.

• At least 3 years of experience selling professional services.

✅ Nice-to-Have Skills

• Prior SDR experience.

• Knowledge of Value-Based Selling or Strategic Selling methodologies.

• Experience within the ServiceNow partner ecosystem.

• Bachelor’s degree or equivalent.

📌 Interview Process

1. Recruiter phone screen – 30 minutes

2. Hiring Manager round – 30 minutes

3. Culture round – 30 minutes

🌟 Why Join?

• Competitive pay & bonuses 💰 – Base + Commission + OTE > $180k.

• Career growth 🚀 – be part of a fast-growing ServiceNow ecosystem.

• Innovative culture 💡 – collaborate with a team that values creativity, diversity, and impact.

• Flexibility 🌍 – remote role with travel up to 40% across the Midwest.